Refund Policy

Last Updated: July 25, 2024

Overview

Thank you for choosing BUSINESS IN THE AI ERA LTD. We strive to ensure our customers are satisfied with our services. This policy outlines the terms for refunds for our software development and IT consulting services.

Software Development Services

Due to the bespoke nature of custom software development, payments for completed milestones are non-refundable. For projects paid for in advance, a partial refund may be considered if the project is canceled before significant work has commenced. The amount of the refund will be determined by us based on the work already completed.

IT Consulting Services

Fees for consulting services are non-refundable once the service has been rendered. If you are unsatisfied with our consulting service, please contact us to discuss the matter, and we will work with you to find a satisfactory resolution.

Digital Products

For any ready-made software or digital products sold, we generally do not offer refunds due to the nature of digital distribution. Please review the product description carefully before making a purchase.

How to Request a Discussion

To discuss a refund or any service issue, please contact our customer service team within 14 days of your purchase or service delivery.

Contact Us

If you have any questions about our Refund Policy, please contact us at contact@theaiera.online.